Please inspect your order carefully. All of our products are thoroughly inspected before they leave our premises. In the occasion of damage during shipping, please contact us via email at CandlesByIvy@aol.com within 3 days of receiving your purchase. Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage occurs during shipping cannot be accepted. Expedite service can be arranged by emailing us at CandlesByIvy@aol.com. Shipping costs vary by weight and destination. Please input your order and your shipping cost will be calculated prior to final checkout. Orders will be shipped via UPS or fedex Monday - Friday, from 9 - 5 except on major holidays.  Usually we ship with 3 business day. However due to the fact we hand poured all are candles, at time in can take up to 10 business day to ship your items.   Return Policy Home About Us Policy Wholesale Our Country Collection Ivy’s Bathtime Collection Scent Description Simply Natural... Made From The Heart